SPEAKING
Stas (Customer Service):
Good morning. Customer Services. How can I help you?
Edwin (Customer):
Hello, I’m calling because I have a problem with a product we received.
Stas:
I’m sorry to hear that. May I ask what the problem is, please?
Edwin:
Yes, yesterday we received an Intel Pentium processor, but it has a defect. The cooling system doesn’t work.
Stas:
I’m very sorry about that. Let me take some details. What’s the name of your company?
Edwin:
Magic Electrics.
Stas:
Thank you. And your customer number?
Edwin:
It’s ME357.
Stas:
Can I have the name of the contact person?
Edwin:
Jake Ronalds.
Stas:
Thank you. Do you have the invoice number?
Edwin:
Yes, it’s 007865.
Stas:
Great. And just to confirm, the product is an Intel Pentium processor, correct?
Edwin:
Yes, that’s right.Stas:
Is the product still under warranty?
Edwin:
Yes, it is. It was delivered recently.
Stas:
Thank you for the information. I apologize for the inconvenience. We can offer to replace the item or send a technician to check it. Which would you prefer?
Edwin:
I think a replacement would be better.
Stas:
Of course. We will arrange to replace the item as soon as possible. We can also collect the faulty product for repair.
Edwin:
That sounds good. Thank you.
Stas:
You’re welcome. Again, we’re very sorry for the problem. If you need anything else, please let us know.
Edwin:
Thanks for your help. Goodbye.
Stas:
Goodbye.
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