Pag 35 ex 5
1. Reschedule
2. cancel
3. suit
4. Participate
Pag 35 ex 6
1. C
2. D
3. F
4. A
5. B
6. C
Pag 35 ex 7
1. B
2. D
3. A
4. E
5. F
6. C
Pag 35 ex 8
1. It's quarter past ten
2. it's tweenty to four
3. it's ten past five
4. it's half past twelve
5. it's ten six
6. it's twenty-five to five
Pag 35 ex 9
1. Postopne
2. running late
3. held up in a trafic jam
4. reorganize
5. appoiment
6. feels ill
7. arrange
Pag 34 ex 2
A. Hello Is that Mrs Brody? This is Marck Brown, Geraldine Marden's administrative assistant at Compusafe
B. Hello, Mark. What can I do for you?
A. Well, unfuntunaly Mrs Marsden iss ill, so she won't be at work for three days.
B. Oh, I'm sorry to hear that.
A. The problem is. she won't be able to make it to the meeting you arranged for tomorrow. Can we reschedule it?
B. Centranly. Let's look at the calendar
A. What date is convenient for you? How about Tuesday, 5th January?
B. I won't be available on that day. I'll be bus with staff training
A. I see. Mrs Marsden will also be free on Wednesday, 6th January. Would that suit you
B. I've got a staff meeting in the afternoon, but I'm free in the morning.
A. Great! Will 11 o'clock in the morning be OK?
B. Yes, I'll writhe it in my diary
SPEAKING
Stas (Customer Service):
Good morning. Customer Services. How can I help you?
Edwin (Customer):
Hello, I’m calling because I have a problem with a product we received.
Stas:
I’m sorry to hear that. May I ask what the problem is, please?
Edwin:
Yes, yesterday we received an Intel Pentium processor, but it has a defect. The cooling system doesn’t work.
Stas:
I’m very sorry about that. Let me take some details. What’s the name of your company?
Edwin:
Magic Electrics.
Stas:
Thank you. And your customer number?
Edwin:
It’s ME357.
Stas:
Can I have the name of the contact person?
Edwin:
Jake Ronalds.
Stas:
Thank you. Do you have the invoice number?
Edwin:
Yes, it’s 007865.
Stas:
Great. And just to confirm, the product is an Intel Pentium processor, correct?
Edwin:
Yes, that’s right.
Stas:
Is the product still under warranty?
Edwin:
Yes, it is. It was delivered recently.
Stas:
Thank you for the information. I apologize for the inconvenience. We can offer to replace the item or send a technician to check it. Which would you prefer?
Edwin:
I think a replacement would be better.
Stas:
Of course. We will arrange to replace the item as soon as possible. We can also collect the faulty product for repair.
Edwin:
That sounds good. Thank you.
Stas:
You’re welcome. Again, we’re very sorry for the problem. If you need anything else, please let us know.
Edwin:
Thanks for your help. Goodbye.
Stas:
Goodbye.
ARRANGING A MEETING
Attend the meeating: Assisteix a la reunió
break: descans
busy: ocupat
Check your calendar: mira el teu calendari
confirm: confitmar
convenient: convenient
quipment: equipament
free: lliure
give a presentation: donar una presentacio
hold a meating: fer una trobada
light refreshments: menjar lleuge
make arrangments: organitzar-se
pack: paquet
participants: participants
previus commitment: compromís previ
schedule: horari
sharp: en punt
take place: tenir lloc
tied up: lligat
video conference: video conferencia
RESCHEDULING
Alternative date: data alternativ
appoiment: apuntament
arrange: organizar
cancel: cancelar
feel ill: sentirse malament
get lost: Fes-te'n, perdut!
got the dates mixed up: tindre les dates mesclades
held up in a traffic jam: Aturat en un embús
leave urgently: marxar urgentment
participate: participar
postpone: ajornar
reorganise: reorganizar
reschedule: replanificar
running late: amb retard
suit: demanda
switch: cambiar
TIME
Half past: dos quarts
o'clook: en punt
quarter past: un quart de...
quarter to: falta un quart de hora
ten past: i deu
twenty to: menys vint
WORKING WHIT VOCABULARI
Pag 31 ex 4
1. Assist
2. Suggest
3. Check my records
4. los in the post
Pag 31 ex 5
1. Yes
2. No
3. Yes
4. No
5. No
6. Yes
Pag 31 ex 6
1. Refund
2. Compensation
3. Faulty part
4. Losing Buisness
5. Making a noise
6. Doesn't fit
Pag 31 ex 7
1. Crr
2. Crr
3. C
4. Crr
5. C
6. Crr
7. C
8. C
Pag 31 ex 8
1. return
2. under warranty
3. refuse
4. refund
5. compensaton
6. make a claim
VOCABULARI 7
DEPARTMENTS
accounts departament:departament de comptes
customer relatinons departament:departament de relacions amb els client
human resources departament:departament de recursos humans
IT maintenances department:departament de manteniment de informatic
sales and marketing departamen:departamen de vendes de marketing
CUSTOMER SERVICE
charge:carrec
complaint:queixa
customer number: numero de client
dameged:danyat
discuss it:comentar-ho
enquiry get back to you:consulta,ens posarem en contacrte amb vostre.
hold the line :aguantar la linia
opening times:horari d'obertura
overcharge :sobrecarrec
quote :quita
satisfef:satisfet
shipping date: data d'enviament
COMPLAINTS
assist:assistencia
at our expense:a carrec nostre
check my records:revisar els meus registres
compensation:compensacio
credited our account:abonat al nostre comptes
defect:defecte
doesn't fit:no encaixa
error:error
faulty part:peça defectuosa
losing business:perdua de negoci
lost in the post:perdut al correu
make a claim:fer una reclamació
making a noise:fer soroll
missing a part falta una peça
refund (n):reemborsament
refuserebutjar
return:devolucio
suggest:suggerir
the wrong item:article equivocat
under warranty:eb garantia
pag 25 ex 5.
1. She did a good job
2. The shop must be closed
3. I will be carefull
4. She mus be busy
5. There’s a on the phone
6. I can’t hear you
pàg 25 ex 6.
1. repeat
2. contact
3. put you through
4. the wrong number
5. dial a number
6. extension number
7. state
pàg 25 ex 7.
1. as soon as posible
2. ring back
3. on the line
4. avoid
5. remind
pàg 25 ex 8.
1. he’s probably working off-side
2. She needs to place an order
3. Answer it quickly
4. so call them a son as possible
5. press 9 for an outside line
6. so i’ll phone him later
pag 27 ex 5.
1. out of town
2. in a meeting
3. on holiday
4. take down
5. cut of
6. hang up
7. put you on hold
8. leave a message
9. take a message
pag 27 ex 6.
1. line is busy
2. spell that
3. interrupt
4. out of the office
5. return your call
pag 27 ex 7.
a. urgent
b. expect
c. transfer
d. deal with
e. unavailable
pag 27 ex 8.
1. in a meeting
2. left
3. urgent
4. deal with
5. transfer
6. took down
