WORKING WHIT VOCABULARI
Pag 31 ex 4
1. Assist
2. Suggest
3. Check my records
4. los in the post
Pag 31 ex 5
1. Yes
2. No
3. Yes
4. No
5. No
6. Yes
Pag 31 ex 6
1. Refund
2. Compensation
3. Faulty part
4. Losing Buisness
5. Making a noise
6. Doesn't fit
Pag 31 ex 7
1. Crr
2. Crr
3. C
4. Crr
5. C
6. Crr
7. C
8. C
Pag 31 ex 8
1. return
2. under warranty
3. refuse
4. refund
5. compensaton
6. make a claim
VOCABULARI 7
DEPARTMENTS
accounts departament:departament de comptes
customer relatinons departament:departament de relacions amb els client
human resources departament:departament de recursos humans
IT maintenances department:departament de manteniment de informatic
sales and marketing departamen:departamen de vendes de marketing
CUSTOMER SERVICE
charge:carrec
complaint:queixa
customer number: numero de client
dameged:danyat
discuss it:comentar-ho
enquiry get back to you:consulta,ens posarem en contacrte amb vostre.
hold the line :aguantar la linia
opening times:horari d'obertura
overcharge :sobrecarrec
quote :quita
satisfef:satisfet
shipping date: data d'enviament
COMPLAINTS
assist:assistencia
at our expense:a carrec nostre
check my records:revisar els meus registres
compensation:compensacio
credited our account:abonat al nostre comptes
defect:defecte
doesn't fit:no encaixa
error:error
faulty part:peça defectuosa
losing business:perdua de negoci
lost in the post:perdut al correu
make a claim:fer una reclamació
making a noise:fer soroll
missing a part falta una peça
refund (n):reemborsament
refuserebutjar
return:devolucio
suggest:suggerir
the wrong item:article equivocat
under warranty:eb garantia
pag 25 ex 5.
1. She did a good job
2. The shop must be closed
3. I will be carefull
4. She mus be busy
5. There’s a on the phone
6. I can’t hear you
pàg 25 ex 6.
1. repeat
2. contact
3. put you through
4. the wrong number
5. dial a number
6. extension number
7. state
pàg 25 ex 7.
1. as soon as posible
2. ring back
3. on the line
4. avoid
5. remind
pàg 25 ex 8.
1. he’s probably working off-side
2. She needs to place an order
3. Answer it quickly
4. so call them a son as possible
5. press 9 for an outside line
6. so i’ll phone him later
pag 27 ex 5.
1. out of town
2. in a meeting
3. on holiday
4. take down
5. cut of
6. hang up
7. put you on hold
8. leave a message
9. take a message
pag 27 ex 6.
1. line is busy
2. spell that
3. interrupt
4. out of the office
5. return your call
pag 27 ex 7.
a. urgent
b. expect
c. transfer
d. deal with
e. unavailable
pag 27 ex 8.
1. in a meeting
2. left
3. urgent
4. deal with
5. transfer
6. took down
PHONE CALLS
as soon as possible: el més ràpid posible on the line: en la línia
avoid: evitar professional: professional
be: careful: tindre cuidado put you through: fer-te passar per
caller: remitent remind: recordar
contact: contacte repeat: repetir
dial a number: marcar un número ring back: tornar a trucar
engaged: compromès speak up: alçar la veu
extension number: mun d'extensió state: indicar
no reply: no contesta wrong number: numero equivocat
ANSWERING CALLS AND TAKING MESSAGES
cut off: tallt out of town: fora de la ciutat
deal with: amb qui estas put you on hold: posar-te en espera
expect: pensava return your call: tornar-te la trucada
hang up: penjar spell that: deletregem
in a meeting: en una reunió take a message: tindre un missatge
interrupt: interrompre take down: retirar
leave a message: deixar un missatge transfer: transferir
line is busy: la línea está ocupada unavailable: no es disponible
on holiday: en vacances urgent: urgent
out of the office: fora de l'oficina
EXTRA
bad connection: mala connexió line is free: la linea esta lliure
call back: tornar a trucar offer assistance: oferir asistencia
calling on behalf of: en nom de speak a little more slowly: parla mes lent
clearly: clarament take a call: agafar una trucada
end a conversation: acabar la conversa voicemail: missatge de veu
get through: comunicarse amb algu would you mind….? : te importaria….. ?
interference: interferencia
